Returning An Item You Have Ordered
You can return any item for a refund within 28 days of receiving your original order.
If you return an item within 28 days, we'll refund the price you paid for your item - this includes sale priced items.
If you return an item after 28 days, although we don't have to refund you, we may instead, and at our discretion, give you a RAID gift voucher for the amount equivalent to the price you paid for the item (excluding shipping charges).
All goods will be quality inspected upon receipt to ensure the returned item has not been worn and all packaging and labels are present. If an item is returned to us and it's been worn or is in an unsellable condition, we reserve the right not to give you a refund (or discretionary RAID gift voucher). If you then want these items returned to you, we may request that you cover the return delivery cost.
The goods are your responsibility until they reach our returns warehouse, so please make sure it's packed up properly and can't get damaged on the way!
All returned items should be sent in their original condition and packaging including tags e.g. shoes should be returned with the original shoe box, shoe bags and packing paper.
Refunds can only be processed back to the payment method originally used for your order. Returns are normally processed within 7 working days following receipt of the returned item. Please allow between 3-5 working days for the refund to appear in your account.
FREE Returns for UK Customers
If you are a UK based customer and originally had your item delivered to a UK address, you can return your item for FREE. Just create a new RMA request using the links below.
If you are an overseas customer, it is your responsibility to cover the cost of returning the item to our returns warehouse. FREE returns are only available to UK customers.
Due to the volume of orders we ship, we're unable to provide you with an exchange service. If you wish to exchange an item, you will need to place a new order and process this order in the normal way, to ensure your item is available and in stock. Once your original order is returned, and providing it meets our returns criteria, your refund will be processed as detailed above.
Refunds can only be processed back to the original method of payment. Refunds can take up to 15 working days to be processed by some financial providers, please check with your provider for more information before contacting us after you have already received our Refund email.
Delivery Charges are NOT refundable as there is a cost to our business in getting your order to your delivery address.