KLARNA - How It Works
What is KLARNA?
Klarna is a payment method which allows you to buy now and pay later. This means that you can place an order, try the items on, and return any unwanted items and then only pay for the items that you keep.
Pay Later with Klarna is available to all customers with a billing and delivery address registered in the UK.
You're unable to buy RAID Gift vouchers using Klarna and your order will need to be placed in GBP. However, if you have a gift voucher and you're spending more than its value, you may be able to pay the remaining balance of your order using Klarna. Please note, if you pay for your order this way, there won't be a breakdown of payment methods used on your order confirmation email.
How do I pay with KLARNA?
To pay using Klarna, you'll need to provide your mobile number as they may need to contact you. We'll also need your email address so that Klarna can send your payment statement. It's important that you provide the correct details, as you won't receive the relevant payment information.
When will I receive my payment statement?
Once you've placed your order using Klarna, you'll receive an email from them within 2 days with payment instructions.
You'll then have 30 days to complete the payment online. You can pay at your convenience, with no extra cost via credit or debit card.
You'll receive a reminder two days before your payment is due, and you'll also receive email reminders.
Having trouble paying with KLARNA?
If you have any trouble placing an order with Klarna, it could be due to one of the following reasons:
Klarna may have rejected your application to pay on account. We'd recommend choosing another type or payment or placing an order for a smaller amount.
Klarna may not have been able to check your details using the billing address that you've provided. You'll need to make sure that your billing address is the same address that your bank/credit cards are registered to.
You may have outstanding payments on previous Klarna statements. Once these are paid off, try Pay Later with Klarna again. If you've recently paid off outstanding statements, please allow 24 hours before trying to pay through Klarna again.
You may have missed a required field at the checkout, such as filling in your Date of Birth.
If you haven't used Klarna before and you're shipping to a different address to your billing address, the payment may be declined.
RAID Customer Services are unable to assist with queries or questions regarding paying by Klarna, if the option is not displayed at checkout, then the option to pay by KLARNA is not available for your order. If the option to purchase and pay by KLARNA is available, however it does not permit you to check-out then this maybe due to the response received back from the automated process. To complete your purchase an alternative payment method will be required such as Credit/Debit Card or PayPal.
RAID has no influence over Klarna and cannot assist or help you manage your Klarna account or any payments relating to Klarna purchases.