Discount and Promotions Help
If you're using a promo code on your order, you can only use one code per order and you have to register for an account in order to use the code.
We understand that our customers like to get their hands on a great deal from time to time.
We'd suggest that you check out the website, we often have really great promos running where you can grab a deal.
If it's a discount code that you're after - we send out discount codes to our customers in our newsletters. Sometimes you'll spot a code on Instagram or Facebook or the banner on our website too - keep your eyes peeled.
Our discount codes can be sent to individuals and may be locked to those accounts only, as explained in the T&CS.
You need to enter the code exactly as it was given to you, without any spaces. Type or copy and paste the code into the 'Apply Discount Code' box. To make the text box appear, click on the arrow at the end of 'Apply Discount Code' field as below:
Once you've entered the code, click on 'Apply Code' and it will add the code to your order. When the code has been applied to your order, you'll see the promo value and the total of your order will change to reflect the code.
You must enter the discount/promo code when you are checking out as it can't be applied later.
If you find that your promo code isn’t working then please check the below:
- You can only use one discount/promo code per order. This applies to our free delivery codes too.
- To use ANY discount code, you are required to create an account. Accounts are free to create, all you need is a valid email address to complete signup.
- Discount/promo codes cannot be used for gift vouchers, when paying for a Premier Delivery subscription or for any delivery charges.
- As our discount/promo codes vary so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiry date. You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on our website. You can also check out our general terms and conditions regarding promo codes by looking at the promo codes section.
- Some codes will only work for specific people or for specific countries. The terms and conditions will state if the code can only be used in a certain country. If you’ve received the code in an email from LOVE RAID then the code may also be locked to that email address. Make sure you’re trying to use the code using your LOVE RAID account that has the same email address as we sent the code to.
If your discount code is still not working after checking all the above, then please contact our Customer Care team for assistance.